HiAffinity is fully customisable, modular solution that allows utility and energy service provider to respond to issue of an ever-evolving marketplace. HiAffinity is built speciacally to a company's business processes and completely integrated with DST International's customer contact and Internet product to create a comprehensive and customisable customer management solution.
With HiAffinity, DST Billing is offering a solution that build an over teo decade of experience in the utility industry and the collected wisdom of utility executives from around the world.
HiAffinity is a complete software suit comprised of customer centric Billing, Debt Recovery, Quality of Service, Service Order, Web-based Customer Care and Workflow. Together, these components integrate all business operations within a utility, including customer management, service order, accounting, electronic Billing and the call centre.
The Market - Water, gas, electricity, and municipalities are facing regulatory change, privatisation and industry competition, resulting in a demand for improved operational eficiency and customer service.