Product
HiAffinity Billing Solutions
An Evolution in Customer Managemen and Billing.
HiAffinity is fully customisable, modular solution that allows utility and energy service provider to respond to issue of an ever-evolving marketplace. HiAffinity is built speciacally to a company's business processes and completely integrated with DST International's customer contact and Internet product to create a comprehensive and customisable customer management solution.
With HiAffinity, DST Billing is offering a solution that build an over teo decade of experience in the utility industry and the collected wisdom of utility executives from around the world.
HiAffinity is a complete software suit comprised of customer centric Billing, Debt Recovery, Quality of Service, Service Order, Web-based Customer Care and Workflow. Together, these components integrate all business operations within a utility, including customer management, service order, accounting, electronic Billing and the call centre.
The Market - Water, gas, electricity, and municipalities are facing regulatory change, privatisation and industry competition, resulting in a demand for improved operational eficiency and customer service.
HiAffinity Benefit
- Complete customer service solution
- Flexibility system designed specifically for utility
- Integrated accaunting system
- Self service customer care throught CyberCSR
- Electronic bill presentment and payment
- Work and contact management
- Database independent - Oracle, Progress, or SQL Server
